This is your chance to give your career a jump start in RIM (Remote Infrastructure Management) domain.
Position: System Analyst
Qualification: BE/B.Tech 2009 & 2010 (CS/IT/EE/ECE) and B.Sc / M.Sc (Electronics) 2009 @ 2010 pass out.
Principal Responsibilities:
•Monitoring of Server and Network Alerts
•First Level Troubleshooting and Resolution of Incidents, Exceptions and/or Issues on Server Platforms like Windows, Mainframes, Novell etc. and Network Platforms like Cisco.
•Escalations to Next Level Resolver Groups based on pre-defined time lines and documented processes.
•Should be able to clearly understand Customer Situations and Customer SLRs (Service Level Requirements) and act accordingly
•Creating standard operating procedures/ Knowledge base.
•Coordinating with the onsite teams on scheduling and change activities.
Critical Skills Required:
•Excellent communication skills –Verbal and written
•Very Good Analytical Skills
•Strong knowledge of ITIL Modules like Incident, Change and Problem Management.
•Must be ready to work in rotational night shifts
•Must be willing to support customer
We are conducting a Walk-in Drive at the below address on Sunday, Oct 24, 2010 from 10.00AM till 5.00PM.
Venue:
St Aloysius Middle School
St Francis Xavier Cathedral Compound,
Cleveland Town
Bangalore - 560005
Best Regards,
Recruitment Team
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