FAQ on BSNLLIVE and BSNL STREAMING SERVICES
Question 1. What is WAP?
WAP (Wireless Application Protocol) is the mobile internet surfing counterpart of ‘http’. It is a technology that allows cell phones to display specially formatted Web sites on a small screen in wml/wxml format
Question 2 . What is WAP Portal?
It is a portal which works on WAP and has all the functionality and utility of a web site. The only difference is that it is available on Mobile phones. In simple words you can understand it as a web site whose appearance is customized to make it appear good to the mobile users and fit into the small mobile screen.
Question 3 . What is BSNL Live?
‘BSNL Live’, a WAP Portal, is a one stop shop for all your Information, Entertainment, and Communication related requirements. ‘BSNL Live’ is your window to a wide array of services that range from hands on access to Videos On Demand that include Bolloywood, Astrology, Recipes/ Cookery, Entertainment, Cricket, Comics/ Animation, Movies and Trailers, Music, Multimedia games, Wallpapers of your choice of tones/tunes , Games on demand and much more.
Also access and enjoy a host of Value Added Services
Question 4 . What are the services which I can look for in BSNL Live?
BSNLlive has designed an array of services to aptly quench your daily requirements.
• Hello TV: Watch Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on your mobile anywhere anytime.
• Movies : Movies will be streamed on demand i.e. the content will be played in real time on your mobile from ‘BSNL Live' directly without first getting stored.
• Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and download from the available huge library of content at ‘BSNL Live'. The categories of content varies from astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to the above, more and more categories of video clips will be added to suit every taste and choice.
• Music - Full track song download: You can download full track audio songs (mp3) of your choice through ‘BSNL Live'.
• Games : Various Categories of Games viz . Regular (Simple & premium) and branded multiplayer games are available. You will be able to view games that are compatible with your handsets, thus you need not to worry about compatibility of games. You would be required to pay the charges at the time of downloading a game.
Access to above services is recommended for 3G Subscribers for better experience but other content viz . Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers.
Question 5 . How can I access BSNL Live?
Before accessing ‘BSNL Live’ you must ensure you have the appropriate settings on your mobile. You may get these settings in following ways:
• All the settings required to access ‘BSNL Live' & availing different services on ‘BSNL Live', will be pushed to your handset by BSNL.
• You can also ask for the settings by sending MAKE space MODEL of your handset to 58355 by SMS e.g. Nokia space N79 to 58355 . After you send the SMS you will in response get several settings on your handset viz. ‘bsnllive', ‘bsnlstream' etc.
• You may also call BSNL Customer Care Center to know the settings.
Once you get all the settings, you have to save all of them. Out of these several settings the one pertaining to ‘BSNL Live' (will appear as ‘bsnllive'), should be saved as default.
In Nokia handset Goto web ->Press Options->Select Settings->Select General->Select the Access Point as bsnllive as default. Thereafter whenever you want to access ‘BSNL Live' you click on your Web browser in your mobile; ask the Connecting Via ‘BSNL Live' will be visible to you and clicking on it will lead you to the Welcome page.
2.Goto Application->Select Real Player -> Select Options->Select SetingsSettings ->Select Network->Select streaming ->Default Access point Name as ‘bsnlstream') will also be selected in your mobile for Watching the Video On Demand eg.HelloTV,Mobisode,Video Songs.etc
Question 6 . I sent the SMS to 58355, but didn’t recieve any of the BSNL settings?
You can configure the “bsnllive” setting through the website. Login to http://218.248.72.246/msp/cc . Choose your handset and modelno and configure the phone.
Question 7 . I tried the setting through Website but it didn’t work. How do I manually configure the “bsnllive” setting?
Manual setting for “BSNLlive” & “BSNLstream” are as follows in the table:
Question 8 . Do all handsets support BSNL Live?
Any handset with WAP browsing capability can be used to access ‘BSNL Live'.
Question 9 . Can I use any phone handset to use BSNL live service?
Yes, if your handset is GPRS capable and activated for GPRS service. However, only services compatible to your handset will be visible to you. And in case of watching Hello TV/Movies you need a video player supported handset.
Question 10 . Do I need to have a 3G connection for accessing BSNL Live and availing services like Video on Demand, Movies streaming, Live TV (Hello TV) streaming Games, Full track download?
‘BSNL Live' can be accessed by all GSM (2.5 G and 3G) subscribers. However the Hello TV, videos, movies and full track songs and multiplayer games are heavy on data and to access these services you need to have a 3G connection, else your experience will be greatly reduced and the downloads for audio and video clips will take longer time.
Question 11. Is there any other specific requirement to watch LIVE TV (Hello TV) on user handset?
Your handset must have "BSNL Stream" setting & it should be Video player supported .
Question 12. How to watch Hello TV (Live TV) channels on BSNLlive?
All you need is a GPRS enabled handset that is capable of playing video clips, Go to Bsnl live home page, Click Hello TV & subscribe for Single channel pack or Combo Pack offer.
Before going to the Browser ensure the following settings in the Handset
1.In Nokia handset Goto web ->Press Options->Select Settings->Select General->Select the Access Point as bsnllive as default. Thereafter whenever you want to access ‘BSNL Live' you click on your Web browser in your mobile; ask the Connecting Via ‘BSNL Live' will be visible to you and clicking on it will lead you to the Welcome page.
2.Goto Application->Select Real Player -> Select Options->Select SetingsSettings ->Select Network->Select streaming ->Default Access point Name as ‘bsnlstream') will also be selected in your mobile for Watching the Video On Demand eg.HelloTV, Mobisode, Video Songs.etc
Question 13. What is a single channel Pack & Combo Pack Offer?
These are two Plans a user can choose. Single channel Pack is available on daily, weekly and monthly plan of a single channel subscription for Rs.10 per day, Rs.20 per week, Rs.30/50 per month for regular and premium channels respectively.
Combo Pack is a combination of 30 channels for just Rs.200.
Question 14. What are the different channels we can watch on Hello TV?
Hello TV offers you an exciting assortment of over 50 channels that range from News to Entertainment, movies to music in addition to chnnels according to your regional preferences.Some of the channels available are :
24 Ganta
Raj Music Kannada
Aradhana
Raj News Tamil
Australia Network
Raj News Telugu
B4U Movies
Raj TV
B4U Music
Sahara Samay
CNBC Awaaz
Sirippolli
CNBC TV18
SS Entertainment
CNN IBN
SS Music
Imayam TV
TV5 Telugu
Isai Aruvi
UTV Bindaas
Kalainziar Chitiram
UTV Bloomberg
Kalainziar News
Vissa
Kalainziar TV
Angel TV
Mega TV
IBN7
Raj Digital Plus
Polimer
Raj Music
Sahara News
English News 9
Sahara TV
Jaya Music
UTV News
Question 15. What is Video on Demand and how will I be charged for the video I choose?
Video on Demand allows you to choose your favorite video clips out of hundreds available on ‘BSNL Live'. The price of an individual Video will be based on its type and it may vary from one video to another. The price of individual videos range from Rs.5/- to Rs. 20/- while a full length movie is priced at Rs. 40/-.
For each video the price will be displayed when you click on it to purchase. You will have to agree to the price of the video before the video download begins. But the deduction from your account will happen only after a successful download.
Question 16. What is Welcome Screen and Main Menu?
This is home page of ‘BSNL Live' which is as below:
Question 17 . How is BSNLlive WAP portal different from other WAP portals?
BSNLlive is the first 3G WAP portal that offers features that are not available on any other WAP Portal. Features and services like Live TV direct streaming,
Movie on Demand, Unlimited 3G Games, Full length Audios, Video on Demand, Ringtones-True-tones & Poly-tones make BSNLlive completely unique.
Question 18 . Are there any special Offers available on BSNLlive & Do we get new content on Festivals/Occasions?
Film Bundle: Rs. 49 or Rs. 99
For popular movies, we will create an exclusive zone and present all full length audio of that film in that zone. To make the bundle attractive for end users we would be giving bonus information like movie synopsis (text based), wallpapers and some video content around the movie free of cost to the user.
• Film bundle shall be priced at INR 99/- for new premium movie releases
Film bundle shall be priced at INR 49/- for new regular movie releases
Album Bundle: INR 75 for 10 to 30 songs
This is a separate section for albums which will contain collection 10-30 songs. Albums shall be in line with the albums available in the market based on contemporary and seasonal themes,
• e.g: Evergreen Love Songs by Rafi, Holi Songs from Films, Best party songs 2009
• Full album shall be available for download at a price of INR 75
Bundled Movie offer:
Bundle 3 movies for Rs. 99 and all of them should be viewed within 120 hrs (5days). Three movies when purchased individually would cost Rs.120 to the subscriber.
Special offers like wallpapers @ Rs5, Audios @ Rs5, Games @Rs 35,Video on demand @ Rs 10 are available during the festive season. A regular and consistent update by the BSNL team allows you to access content that is fresh and the latest.
Question 19 . How can I use these services/how can I download a song, video or a wallpaper ?
Process for downloading is similar for all categories and are self explanatory on ‘BSNL Live'. For your reference it has been explained here pictorially for videos:
• It is the home page view; now click on the link you wish to explore. In this case music.
• The above click opens the category view within Music. Based on your interest you can explore further. For example you move to Old Classics category.
• This list gives you various song grouped under the Old Classics section. You need to choose one song out of many.
• Once you click on a song it opens a dedicated page to the selected content. You click on the Buy tab.
• ‘A click on the ‘Buy’ tab displays the price of the content. By clicking on the download link you finally give your consent to buy the content and content download starts. Once the download is complete the amount is deducted.
Question 20 . Where can I get the list of Games & Music available for download ?
On ‘bsnlive' Welcome WAP page you will find categories for Music and Games. Clicking on any one of these will provide you with the list of games or music which are compatible with your handset and is available for download.
Question 21. What is a video/movie streaming? How it is different from video clips download?
Streaming video/movie is content sent in compressed form over the Internet in a continuous stream and displayed to you on your mobile device in real time without getting stored in your mobile. The streaming content (Movie) can be viewed in a fixed time window i.e. whenever it is being streamed; whereas a downloaded video can be viewed at any point of time after download and any number of times.
For a streaming movie you have to remain connected to the network during the playtime of the movie. Streaming is good to view large video files as the same cannot be stored on the available limited memory of mobile. In case of streaming the content charges shall be deducted at the start of streaming.
Question 22 . Do I need to view the full movie at a stretch or am I allowed to take breaks ?
The movies are streaming content; which is not allowed to be downloaded. For your convenience BSNL splits the movies in suitable 2-6 parts of 20-30 minutes each. You can view one part at a time by clicking on each part of movie one by one. However you should finish viewing all parts of the movie in specified allotted time which is 48 hours at present. The charges of the movie will be deducted only once, at the start of first part. It is not necessary to watch the parts sequentially. These parts can be viewed randomly and also repeatedly in the allotted time.
Question 23 . What are the advantages of using BSNL Live?
You get an access to the latest and best collection of a complete range of categories, be it videos or tones, movies or music and devotional too.
Question 24 . Is BSNLlive available on both post paid and prepaid ?
The service is available to all GSM (2.5 G & 3G) subscribers of BSNL whether Postpaid or prepaid.
Question 25 . What if I receive a call or an SMS while a download is in process?
When one receives a call or an SMS during the download/streaming following happens:
• In case of Streaming
2G subscriber – Session breaks. Subscriber will have to start the streaming from beginning
3G subscriber – Streaming pauses and resumes after the call/SMS
• In case of Video on demand
2G subscriber – Download pauses and resumes after the call/SMS
3G subscriber - Download pauses and resumes after the call/SMS
Question 26. What if my GPRS connectivity breaks at any point while using BSNL Live services ?
If the GPRS connectivity breaks at anytime during executing any operation then an appropriate error message such as ‘Network Connection Failed' will be displayed and you will be prompted to ‘Try again'.
Question 27. What if my phone gets switched off or I move out of the network area or I move from 3G area to 2.5 G area during download from BSNL Live?
Until you have a successful download no money is deducted from your account. In such a situation when you come back into the network area, you can retry for your content. If you move from 3G area to 2.5G area the download speed will reduce to the speed of a 2.5 G network. Download/ streaming continuity is defined in Question no. 17. In case of partial download/streaming the surfing/download charges shall be applicable.
Question 28. I have downloaded a song/video/wallpaper but I am not able to find it in my mobile or it is not opening?
For any issue as such please contact BSNL Customer Care Center. The call centre staff will help you with a solution for your issue in a minimum possible time.
Question 29. What happens if I lose my phone or if I change my mobile handset/device ?
You can start using the services as soon as you buy your new handset, new SIM and your handset is configured for GPRS & ‘BSNL Live'.
Question 30. What are the charges for services at BSNL Live?
Whenever you want to buy/download any content the price will be displayed informing you about the same before you buy. The surfing/download charges for the content will be separate and as per your data plan.
Question 31. Are there any charges for surfing on BSNL Live?
Yes, the data surfing/download charges will be applicable as per your subscribed data plan.
Question 32. Can I use BSNL Live while on roaming?
Yes you can use ‘BSNL Live' while on roaming as long as you have an access to a 3G or a GPRS network without any change in the gprs/3G settings
Question 32. How can I unsubscribe any or all of the services using ‘BSNL Live'?
You can view your subscriptions through ‘MyPage' option on ‘BSNL Live'. To unsubscribe any Value Added Service you will have to click on the individual subscribed service and choose the ‘unsubscribe' option. However it is recommended that you benefit from the pack till the validity of the subscription ends as the subscription will not automatically renew unless you purchase a new pack again.
Question 33. Is it a must to have 3G connection to avail the services mentioned above?
3G Connection is advisable to experience Video on Demand, Movie streaming, Full track song download and multiplayer games as 3G will help in better browsing and better user experience. So why wait? Migrate to 3G to now and experience the thrill.
Question 34. Will I face any problem of settings in case I want to go for any of the services?
There are no settings required for these services except Hello TV where you need ‘bsnlstream’ setting You just need to subscribe to GPRS/3G Service and ensure appropriate GPRS/3G settings are on your handset. .( Detailed steps given in FAQ no.12.)
Question 35. What are the handsets supported by BSNL Live Services ?
The handset should be capable of accessing WAP/GPRS enabled services. For videos, the handset should support video protocols like RTP and have an inbuilt real player.
Some of the services (videos/ Games etc.) will not be visible to you if your handset is not capable of supporting these services. Only those services which are supported by your handset will be visible to you from ‘BSNL Live'.
Question 36. What are the services suitable and recommended to me if I am a 2G subscriber?
You may use services like Hello TV & movies however the streaming speed may not be good and services which are not video intensive like ring tones, wall papers, simple games, etc are very good for 2g subscribers.
Question 37. What is the difference between BSNL Live and SAFARI/GALAXY portals of BSNL?
While the SAFARI/GALAXY portal provides only the content suitable for 2G /2.5G subscribers viz. ring tones, wall paper, simple games etc. ‘BSNL Live' will provide additional contents suitable for 3G subscribers viz. more than 50 Live TV channels streaming , Movies, Video on demand, Video streaming, Multiplayer Games, Full track music downloads etc.
Question 38. How do I reach BSNL Customer care?
You can reach BSNL Customer care at Toll Free numbers 1503(from BSNL numbers), 09444024365(South zone)
Question 39. How the Customer subscribe or unsubscribe the any of the service in LIVE and streaming services?
One way to subscribe the Service by BSNLLIVE WAP portal and Other way is be web portal. Customer themselves know the services subscribed thro this web portal.
BSNL Customer can reach the web portal in the internet site http://218.248.84.27/sdp/ with user Id:9444xxxx password:xxxxx
The User Id and Password will be sent to Customer at the time of Activation of SDP service i.e At the time of 3G/Gprs Activation
RATE CARD Category EUP (INR) Full Length Movie 40 per movie 4-5 min Short Format Video (download) 20-40 min Episodes (streaming) 20 per clip Full length Song download (Audio) 15 per song Music Video 15 per video Wallpaper, Screensaver 10 per download Games Basic Premium Branded/Multiplayer Rs. 35 Rs. 50 Rs. 100 Mobile TV Per Channel: 10 per day 20 per week 30 per month for basic 50 per month for premium Bouquet: 200 per month
No comments:
Post a Comment